Shipping and Returns
VIE CANADA SHIPPING AND RETURNS POLICIES
CTG Brands Inc. and vierevolution.ca provides shipping only within Canada, its’ provinces and territories.
Shipping is provided Monday to Friday, excluding Canadian National Holidays.
We offer free shipping on product orders over $50.00 via FEDEX for online orders placed on vierevolution.ca. We will ship orders 24-48 hours from the time your order is placed (when in stock.)
Please allow 24 hours for tracking information to be updated from the courier. Please allow 5-10 business days for your order to arrive.
ORDER IS DELAYED
We send all orders 24-48 hours after the order is placed, excluding weekends and holidays. If your order has not been received within 10 business days from the ship date, please contact us at 1-888-781-8882.
PROBLEMS WITH A PRODUCT ORDER
If an item is missing, if you received an incorrect item, or if there is another concern with your order, please call us at 1-888-781-8882 or contact us via email at firstname.lastname@example.org within three business days of receipt of the order.
We may request that you provide a photo of the incorrect item you received and email it to email@example.com. Once we review the information you have provided, we will contact you to determine a resolution.
ITEM DAMAGED UPON ARRIVAL
If an item has been damaged upon arrival, please email a photo to firstname.lastname@example.org, so a Customer Service Representative may review the issue and contact you with a resolution. We are required to have visual proof of the damage before we can provide a resolution.
ORDERS REQUIRING CHANGES OR CANCELLATIONS
We are not able to cancel or make changes to any orders once it is placed. Please contact us at 1-888-781-8882 or email email@example.com for assistance.
Refunds are only available for new and unused devices purchased on vierevolution.ca. Returns must be returned directly to CTG Brands Inc. within fourteen (14) days of receipt. If the Device or Accessory has been tampered with in any way a refund cannot be honoured.
Devices purchased through an authorized VIE Canada retailer will not be refunded by CTG Brands Inc.; in such case, any refunds must be obtained directly from the retailer from whom you purchased the device. The return will be subject to the retailer’s policy on returns and refunds.