Warranty

VIE CANADA LIMITED WARRANTY

The VIE herbal vaporizer (“Device”) comes with a limited one-time replacement warranty covering defects in materials or workmanship in the electronic components of the Device for three (3) years from the date of original retail purchase. The limited warranty is provided by CTG Brands Inc., 123 Great Gulf Drive, Vaughan, Ontario L4K5V1, Canada.

VIE CANADA LIMITED WARRANTY IS AVAILABLE TO YOU PROVIDED THAT:

  1. You validate that you are the original retail purchaser of the new Device purchased on vierevolution.ca or from an Authorized Retailer, as this limited warranty is non-transferable;
  2. The Device is used exclusively by you for its intended purpose under normal usage and conditions in a manner consistent with the usage indicated in the instruction user manual accompanying the Device;
  3. The Device has not been abused, deconstructed, disassembled, modified or tampered with in any way;
  4. The Device has not been used with unapproved accessories including but not limited to incompatible chargers or power adapters, old or damaged batteries, and/or other accessories that can cause risk of damage to the device or personal injury, and;
  5. You are of legal age to purchase the Device as of the date of sale.

THIS LIMITED WARRANTY SPECIFICALLY EXCLUDES: 

  • The battery or accessories;
  • Normal wear and tear (including cosmetic damage), normal degradation of performance over time;
  • Damage as a result of the device being exposed to or coming in contact with moisture (e.g. liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture), or extreme thermal or environmental conditions
  • Accidental damage, or;
  • Disassembling or opening of the Device, or;
  • Any modification meant to alter functionality or Device, or;
  • Neglecting to adhere to instructions regarding cleaning of the Device, or;
  • Any consumable or disposable parts.

 

VIE LIMITED BATTERY WARRANTY

The VIE herbal vaporizer (“Device”) comes with a limited battery replacement warranty covering defects in materials or workmanship in the battery of the Device for one (1) year from the date of original retail purchase. All replacement batteries will be warranted for any remaining period of the original limited battery warranty period, from date of original purchase.

The limited warranty is provided by CTG Brands Inc., 123 Great Gulf Drive, Vaughan, Ontario L4K5V1, Canada.

THIS LIMITED battery WARRANTY IS AVAILABLE TO YOU PROVIDED THAT:

  1. You demonstrate that you are the original retail purchaser of the Device purchased on our website or from an Authorized Retailer, as this warranty is non-transferable;
  2. The Device is used exclusively by you for its intended purpose under normal use and conditions in a manner consistent with the use indicated in the instruction manual accompanying the Device;
  3. The Device has not been abused, deconstructed, disassembled, modified or tampered with in any way;
  4. The Device has not been used with unapproved accessories including but not limited to incompatible chargers or power adapters, and/or other accessories that can cause risk of damage to the battery or device, and;
  5. You are of legal age to purchase the Device as of the date of sale.

THIS LIMITED battery WARRANTY SPECIFICALLY EXCLUDES: 

  • Damage as a result of the device or battery being exposed to or coming in contact with moisture (e.g. liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture), or extreme thermal or environmental conditions
  • Accidental damage, or;
  • Disassembling or opening of the Device, or;
  • Any modification meant to alter functionality or Device.

 

HOW TO OBTAIN WARRANTY SERVICE:

In the event that your VIE device fails to operate satisfactorily, please follow these instructions:

  1. Review the VIE Canada limited warranty to ensure that your Device fits the terms of the warranty
  2. Ensure that you have original proof of purchase for the Device, including Device serial number
  3. Call our Customer Service Department toll free at 1-888-781-8882 Monday to Friday 8:30am-5:00pm (EST), excluding holidays. Please DO NOT ship your Device to us.
  4. Provide the serial number for the Device along with a detailed explanation of the difficulty you are experiencing with the Device.
  5. If your Device issues cannot be resolved by telephone, we will set up a time to videoconference with you via Skype (or other video conferencing method) to troubleshoot and verify your Limited Warranty request.
  6. If it is determined by us after videoconference with you that the Device is defective, subject to the terms and conditions of this Limited Warranty, we will provide you with a one-time replacement of the Device.
  7. All parcels are fulfilled and shipped with tracking confirmation for your convenience. You should expect to receive a replacement within 7-14 business days from the date that your Device was accepted under this Limited Warranty as a defective unit.

Please Note: 

  1. Devices approved for warranty service must be returned to CTG Brands Inc. prior to a replacement device being provided
  2. As an original purchaser returning a device for repair or replacement you may be subject to age-verification prior to CTG Brands providing service. CTG Brands will only honor the Limited Warranty from original purchasers of legal age to purchase the device. 
  3. Battery replacements (outside of the Limited Battery Warranty) are available, where possible.  These replacements are subject at a cost to the original purchaser of the Device.